One system for every patient conversation, every booking, every deposit, and every follow-up — built, branded, and managed for your practice by EMET Digital Systems.
01 Universal inbox
05 Team tasks & handoffs
02 Online booking calendar
06 Practice dashboard
03 Automated no-show fees
07 Ready-made campaigns
04 Patient records & tags
08 AI receptionist, 24/7
Asaph J. Yang · Regional Account Manager
ayang@emetdigitalsystems.com · (714) 725-7877
emetdigitalsystems.net
Dallas–Fort Worth, Texas
Capability 01
Every patient message in one thread.
Texts, emails, Facebook and Instagram messages, Google Business questions, website chat, and call logs land in a single inbox. Your team stops switching between six apps and starts answering in one.
01
ReplacesA personal cell phone, the office Gmail, two social logins nobody has the password to, and a stack of pink message slips.
app.lakesidefamilydental.com / conversations
Conversations
12 unreadAvg. reply 2m 14s+ New message
Channels
All 12
Text 5
Email 3
Facebook 2
Instagram 1
Web chat 1
Google
Missed calls
Assigned
Front desk
Treatment
MR
Maria Reyes 2m
Are you taking new patients? Need something for my son this week.
Text
DT
Devon Tate 14m
Saw your whitening post — how much is it for two people?
Instagram
JC
Janelle Cho 38m
Missed call — auto-text sent, patient replied
CallText
PW
Priya Walia 1h
Attaching my insurance card for the Thursday appointment.
Email
RB
Ron Bassett 2h
Are you open Saturdays? Need a cleaning for the whole family.
Facebook
AK
Web visitor · Anna K. 3h
Does the Invisalign consult cost anything?
Web chat
MR
Maria Reyes
(972) 555-0143 · New patient inquiry · Source: Google
Front desk
Are you taking new patients? Need something for my son this week.
Today · 9:41 AM
We are. Dr. Alvarez holds two same-week openings — 11:20 AM or 2:45 PM. Which is easier?
11:20 works. First time with you.
Booked for 11:20 AM. Here's your secure intake form — about 3 minutes: lakeside.link/intake
Sent automatically · 9:43 AM
Done, thank you!
TextEmailInternal note
Type a reply or insert a saved response… Send
One number, one team
Staff reply from the practice line — never a personal cell. Nothing walks out the door when someone leaves.
Nothing gets buried
Every channel is one list. Unassigned threads stay visible until somebody owns them.
Full history attached
Each thread is tied to the patient record — insurance, last visit, balance, upcoming appointment.
EMET Digital Systems, LLCUniversal Inbox · 01
Capability 02
Patients book themselves — into the right chair.
Publish real availability by provider, operatory, and appointment type. Patients pick a time from your website, a text link, or an Instagram bio link. Confirmations, reminders, and intake forms fire on their own.
02
ReplacesPhone tag, "let me check and call you back," and the 40% of booking requests that arrive after 5 PM when nobody is at the desk.
app.lakesidefamilydental.com / calendars
Scheduling · Week of March 16
Dr. AlvarezHygiene · Op 282% bookedBooking links
Mon16
Tue17
Wed18
Thu19
Fri20
8 AM9101112 PM12345
K. FerrisHygiene recall
T. NowakCrown seat
M. ReyesNew patient
D. OkaforInvisalign consult
L. BrandtNew patient
S. PatelHygiene recall
Lunch
A. ColeWhitening
J. RuizHygiene recall
B. HahnHygiene recall
R. IyerCrown prep
Lunch
C. DuvalNew patient
P. WaliaImplant consult
G. MbekiNew patient
N. FosterHygiene recall
Lunch
E. SandovalCrown seat
H. KwanWhitening
V. OkonjoHygiene recall
OpenEmergency hold
Lunch
W. LindqvistHygiene recall
T. AmariInvisalign consult
Appointment types
Hygiene recall · 50m
New patient · 50m
Crown prep/seat · 75m
Consult · 50m
Whitening · 50m
Book your visit
Lakeside Family Dental
Tue 9:00
Tue 1:30
Wed 11:20
Wed 3:00
Thu 8:30
Fri 2:00
Confirm appointment
A refundable $50 hold secures this time. Applied to your visit.
Books after hours
The link works at 11 PM on a Sunday. Openings fill while the office is dark.
Protects the schedule
Buffers, operatory limits, provider rules, and emergency holds are enforced automatically.
Reminders included
Confirmation, 48-hour, and 2-hour reminders go out by text and email with a one-tap reschedule.
EMET Digital Systems, LLCOnline Booking · 02
Capability 03
No-shows get charged. Without the awkward call.
New patients place a refundable hold when they book. If they show, it comes off the bill. If they don't — and the grace window passes — the fee is charged and the receipt is sent, without anyone at the desk having to raise it.
03
ReplacesAn unenforced cancellation policy that lives in a binder, and a front desk that would rather eat the loss than make the phone call.
New patients only · Card on file required at booking
◷
Wait
15-minute grace period
Cancels the run if the patient arrives late or reschedules
✉
Action
Send "we missed you" text
Offers a one-tap reschedule link before any fee applies
◆
Condition
Rebooked within 4 hours?
Yes
✓
Action
Release hold
Fee waived · Tag "Recovered"
No
$
Action
Charge $50 · Send receipt
Tag "No-show 1" · Notify office manager
Receipt · Auto-sent
$50.00
Missed appt. fee$50.00
Card•••• 4417
StatusPaid
PolicySigned 3/2
61%
of no-shows rebooked inside the grace window last month — no fee charged
9
fees collected automatically · zero staff conversations
Recovery comes first
The workflow tries to rebook before it charges. Most patients take the reschedule link.
Consent is on file
Card capture and a signed financial policy happen at booking, so the charge is expected.
You set the terms
Fee amount, grace window, which appointment types, and repeat-offender rules are all yours to configure.
Fee automation requires a card on file and a signed financial policy. EMET configures both at booking.No-Show Recovery · 03
Capability 04
Every patient, every detail, one searchable record.
Insurance, last visit, treatment accepted but not scheduled, referral source, family links, and full message history — on one screen. Tags do the sorting so your recall lists build themselves.
04
ReplacesThree spreadsheets, a shared drive folder, and whatever the office manager keeps in her head.
app.lakesidefamilydental.com / patients
Patients
2,841 totalFilter: Hygiene due184 resultsExport list
Patient
Last visit
Found us via
Tags
Next
Reyes, Maria
—
Google search
NewIntake done
Wed 11:20
Iyer, Rahul
Sep 12
Patient referral
Recall due
Wed 9:00
Foster, Naomi
Aug 30
Google search
Recall due
Thu 10:00
Okafor, Dele
Jan 08
Instagram
Consult · no follow-up
Mon 2:00
Hahn, Bettina
Sep 02
Walk-in
Recall due
Wed 8:00
Sandoval, Elena
Feb 19
Patient referral
Active plan
Thu 2:00
Bassett, Ron
Mar 14 '24
Google search
Lapsed 12moRecall due
—
Cho, Janelle
Jul 21
Facebook
Recall dueConsult · no follow-up
—
Walia, Priya
Feb 04
Patient referral
Active plan
Wed 3:00
Lindqvist, Wes
Sep 09
Google search
Recall due
Fri 2:00
Duval, Camille
—
Instagram
New
Wed 1:30
Amari, Tomas
Jun 03
Website chat
Consult · no follow-up
Fri 3:00
MR
Maria Reyes
New patient · Added today
Phone(972) 555-0143
Found us viaGoogle search
First contactText · 9:41 AM
Household2 linked records
Intake formComplete
Card on file•••• 4417
Consent to textOpted in 3/18
Text
Call
Note
Clinical records
Chart, x-rays, and treatment notes stay in your practice management software.
Tags become lists
"Recall due," "consult with no follow-up," "lapsed 12 months" — each one is a campaign waiting to send.
A deliberate boundary
This is your communication and scheduling layer. Charts and clinical notes stay in Dentrix, Eaglesoft, or Open Dental — by design.
Configured for your obligations
Role-based access, audit logging, and encryption are configured to match how your practice handles patient data.
EMET Digital Systems, LLCPatient Records · 04
Capability 05
Internal handoffs that don't get dropped.
Assign work to a specific person with a due date, attached to the patient it concerns. Team members discuss it in a private thread the patient never sees. When someone's out, the queue is visible instead of invisible.
05
ReplacesSticky notes on a monitor, "did anyone ever call her back?", and group texts that scroll away by lunch.
app.lakesidefamilydental.com / tasks
Team tasks
Front desk · 6 open2 overdue+ Assign task
Due today
Confirm coverage — Maria Reyes (new, 11:20)
New patient arriving today. Complete pre-visit checklist before she's seated.
TS
Due 10:30 AMPatient linked
Call Rahul Iyer — schedule change
Offer to move Wednesday's appointment to Friday 2:00.
DM
Due 2:00 PM
Follow up: 6 consults with no next visit booked
Auto-created from the "consult · no follow-up" tag. Call script saved in templates.
RK
Due 4:00 PMAuto-assigned
This week
Reorder front-desk supplies
LP
Thu · repeats monthly
Approve April whitening promo before it sends
TS
Fri
Completed
Send Priya Walia her pre-visit packet
DM
Done 9:12 AM
Internal notes · R. Iyer
Never sent to the patient
DM
Dana M.9:04 AM
Wednesday won't work on our end — needs to move.
TS
Tasha S.9:07 AM
Friday 2:00 opened up when Kwan rescheduled. Texting him the link now.
RK
Dr. Alvarez9:15 AM
Works for me. Flag it on the day sheet so we start with him.
TextEmailInternal note
Note for your team only… Post
Tied to the patient
Open the task, see the whole record. No hunting for context in another system.
Ownership is explicit
Every task has one name and one date. "Someone should call her" stops being a plan.
Coverage is easy
When a team member is out, the manager reassigns the queue in seconds.
EMET Digital Systems, LLCTeam Tasks · 05
Capability 06
The number that matters, on the screen every morning.
Active patients, new patients this month, production booked, and — the one most practices never track — who is drifting away and needs a call today.
06
ReplacesA month-end report nobody reads, and the vague sense that "we've been a little slow lately."
app.lakesidefamilydental.com / dashboard
Practice dashboard
March 1 – 18vs. prior monthEmail me weekly
Active patients
2,841
▲ 46 this month
New patients
38
▲ 12 vs. February
Booked production
$71k
Next 30 days
Needs retention
214
▲ 19 — action needed
New patients by source
Booked appointments · last six months
OCT
NOV
DEC
JAN
FEB
MAR
Called the officeBooked online or by text
Needs retention
Overdue, no appointment scheduled
RB
Ron BassettHousehold of 4 · recall due
24 mo
JC
Janelle ChoConsult · no follow-up
8 mo
DO
Dele OkaforConsult · no follow-up
7 mo
TA
Tomas AmariConsult · no follow-up
6 mo
MF
Marcus FeldRecall due
6 mo
Text all 214 →
Retention is a list, not a feeling
The system knows who's overdue and who was quoted treatment they never scheduled.
One click to act
Every number on this screen opens the patients behind it — and can trigger a campaign to them.
Arrives on its own
A weekly summary goes to the owner's inbox. No login required to know how the practice is doing.
Figures shown are illustrative sample data.Practice Dashboard · 06
Capability 07
Campaigns ready to send. No designer required.
A library of dental promotions — whitening, Invisalign, insurance year-end, new patient specials, back-to-school exams — already written and designed in your practice's colors. Swap the offer, schedule it, done.
07
ReplacesA freelance designer at $400 a campaign, a two-week turnaround, and posts that stop when the office gets busy.
A brighter finish in a single visit. Open to new and returning patients.
Reserve
Link in bio
Spring smile season is here. Tap the link in bio to reserve your April slot. #LakesideDental #FriscoTX
FacebookLink post1200 × 630
31
Use it or lose it
Your benefits reset at midnight on December 31
Unused coverage doesn't carry over into the new year.
Check what's left
No charge · 5 minutes
Most plans reset January 1. We'll review what's still available at no charge — reply here or book online.
EmailBroadcastTo: 214
SubjectWe've saved your spot, Ron
It's been a while
Your chair is still here.
Hi Ron — it's been about two years since we last saw you. Nothing's changed on our end: same team, same chair, same front desk that knows your name.
Pick any time that works. Evenings and Saturday mornings are open.
Book in 30 seconds
Your brand, pre-loaded
Colors, logo, fonts, and practice details are already set. Templates come out looking like you.
Post everywhere at once
Schedule Instagram, Facebook, Google Business, email, and text from one calendar view.
Aimed at a real list
Send the reactivation email to the 214 overdue patients, not to everyone. The tags do the targeting.
EMET Digital Systems, LLCCampaign Templates · 07
Capability 08
Someone answers at 9 PM. And at 7 AM. And at lunch.
An AI receptionist answers your phone and your website chat around the clock — takes the caller's information, answers insurance and pricing questions, books into your live calendar, and flags true emergencies to your team immediately.
08
ReplacesVoicemail. And the callback list your front desk works through tomorrow morning, calling people who already booked somewhere else.
app.lakesidefamilydental.com / ai-assistant
AI receptionist
● Answering31 calls handled this week14 bookedSettings
L
Lakeside Assistant
Online now
Hi! Questions about hours, pricing, or booking? I can help right now.
do you do clear aligners and is the consult free
We do — and the consult is complimentary. Would you like to see open times?
yes
I have Friday 3:00 PM or Monday 9:30 AM. Which works?
friday
Booked — Friday 3:00 PM. Can I text the confirmation to this number?
11:47 PM · Wednesday
📞
Inbound call · (214) 555-0198Wednesday 7:12 PM · after hours
1:48
AI
Thank you for calling Lakeside Family Dental, this is the after-hours line. How can I help?
Caller
Something came loose tonight. Is anyone there tomorrow?
AI
I can get you in — I'm not able to give clinical guidance, but Dr. Alvarez will look at it. If you're in severe pain or have swelling, hang up and go to an emergency room.
Caller
No, nothing like that. Just want it looked at.
AI
Then let's get you seen. Dr. Alvarez holds time at 8:00 and 11:00 AM tomorrow. Which works?
Caller
Eight is perfect. Marcus Feld, F-E-L-D.
AI
Booked, Mr. Feld. Texting confirmation and directions now. The team will see your note first thing.
Outcome
Appointment booked
Record
Matched — lapsed 6 mo
Team alert
Sent to front desk
38%
of inbound patient calls went unanswered across a 26-practice dental group — during business hours.
25%
New-patient calls that converted to a booked appointment, versus 56% for existing patients.
#1
Leading reason patients didn't book: the call disconnected before it reached a person.
Source: Peerlogic case study, February 2026 — 4,280 inbound calls tracked across a 26-practice dental services organization. The first practice to answer usually keeps the patient; a caller who reaches voicemail is far more likely to dial a competitor than to try you again tomorrow.
EMET Digital Systems, LLCAI Receptionist · 08
What it costs · What happens next
Built, branded, and run for you.
EMET configures the platform for your practice, migrates your patient list, writes the automations, and manages it month to month. You are not buying software to figure out — you are hiring the team that runs it.
Starter
$500/mo
$800 setup
Universal inbox — text, email, social, web chat
Online booking calendar with reminders
Patient records, tags, and recall lists
Missed-call text-back
Practice dashboard
Most chosen
Professional
$800/mo
$2,500 setup
Everything in Starter
Automated no-show fee workflow
Team tasks and internal threads
Campaign template library — social & email
Reactivation and recall campaigns managed monthly
Review generation
Full Suite
$1,000/mo
$4,500 setup
Everything in Professional
AI receptionist — voice, 24/7
AI web chat assistant
After-hours and overflow call coverage
Emergency triage and team alerting
Platform AI fees absorbed — no usage surprises
See it work on your own practice — in 20 minutes.
We don't do slide decks. We build a working version of this for your practice and book a live appointment in front of you.
You give us your practice name, hours, and services.
We build your branded booking page and load a sample patient list.
On the call, you book a test appointment from your phone.
You watch the contact appear, land on the calendar, enter the pipeline, and trigger the confirmation text — live.
CRM · Automation · Growth Systems
Asaph J. Yang · Regional Account Manager
ayang@emetdigitalsystems.com · (714) 725-7877
emetdigitalsystems.net · Dallas–Fort Worth, TX
Interface images are representative of the platform configured for a dental practice; patient names, figures, and schedules shown are illustrative samples and do not depict real patients. EMET Digital Systems does not guarantee any specific revenue, patient volume, or business outcome. Third-party statistics are attributed to their published sources. Automated payment collection requires a card on file and a signed practice financial policy. The AI receptionist schedules appointments and routes messages; it does not provide clinical advice, triage, or diagnosis, and is configured to direct urgent situations to emergency care. Records in this system are limited to scheduling and communication data — clinical charts remain in the practice's practice-management software. Where protected health information is involved, service is delivered under a Business Associate Agreement on a HIPAA-enabled environment; ask us for current scope. Client is responsible for TCPA-compliant consent for text and email messaging. Pricing valid as of the date of issue and subject to change.
